Getting to Portimão is a breeze.

Airport: Faro (FAO) is the main airport and recommended for you to fly to. Just an hour drive away from the festival.

Taxis to Portimão from the airport cost around €75. The taxi rank is right outside the arrivals terminal.

Uber is now available in this region of southern Portugal.

By Car is the fastest route via the A22 motorway and it takes approximately 55 minutes. The distance is 55 kilometres and toll fees are incurred.

An alternative route with no toll fees is via the A22 and N124, which takes approximately 1 hour 14 minutes, and is a distance of 85.1 kilometres.

By Bus: Travelling from Faro to Portimão by bus, you will need to get the bus from Faro (estimated cost €5.50). You can purchase tickets at the train station, from ticket machines or online.

Check the EVA Transport website for times and updated prices.

The Box Office is available for all to use where you’ll find friendly staff there to help you out, with event schedules, maps, lost items, and any questions you might have.

ADDRESS:

NoSoloÁgua, Marina de Portimão, S/N, 8500-843

Portimão, Portugal

WHAT3WORDS LOCATION:

///restarts.broadcasting.scruples

OPENING TIMES:

Thursday 1st: 1pm - 8pm

Friday 2nd: 10am - 11pm

Saturday 3rd: 10am - 11pm

Sunday 4th: 10am - 11pm

WRISTBAND COLLECTION

You will need to exchange your digital e-ticket for your festival wristband. You can collect your wristband at the wristband exchange from Thursday 1st May.

Arrive early to avoid queues.

WRISTBAND EXCHANGE:

There will be a dedicated wristband exchange point, just outside the main festival site.

Wristband Exchange What3Words Location: ///framing.unselfish.misuses

VENUE ADDRESS:

Venue: NoSoloÁgua, Marina de Portimão, S/N, 8500-843 Portimão, Portugal

What3Words Location: ///slurps.perfumed.unadjusted

WHAT TO BRING:

Please ensure you have your e-ticket, and your government issued photo ID with you. Photos or Photo copies will not be accepted.

You will need to present all of your Skiddle ticket barcodes ready to scan on wristband collection and this will be applied to your wristband.

Make sure to post a picture of your wristband and tag us @dnballstars!

WRISTBAND EXCHANGE OPENING TIMES

Thursday: 13:00 - 20:00

Friday: 10:00 - 22:00

Saturday: 10:00 - 22:00

Sunday: 10:00 - 22:00* At Guest Services

WRISTBAND RULES

• Wristbands for those who are not present at the wristband collection point will not be given out.

• Entry to each event will only be allowed with a valid wristband upon your wrist.

• Broken or lost wristbands will not be replaced, please look after them.

• Wristbands will not be given to anyone under the age of 18.

• If you have any issues with your wristbands throughout the weekend – please speak to a member of staff who will be present at each event.

Cashless wristbands only accepted in NoSoloAqua (main venue).

Boats and after parties will require cash or normal payment cards.

Pre Top-Up Promotions : Get Free Credit

Top up in advance and receive bonus credit:

•⁠  ⁠Top up €100 → Get €10 free credit

•⁠  ⁠Top up €150 → Get €15 free credit

•⁠  ⁠Top up €200 → Get €25 free credit

These offers are only available before the festival begins, so don’t miss out!

Step 1: Register Your Ticket

1. Visit: https://cashless.idasfest.com/eventos/recarga/2726

2. Enter the code on your Skiddle ticket

3. Provide your name, email, and phone number (if required)

Step 2: Add Funds

1. Tap “Top Up” after logging in

2. Choose your top-up amount from €100 / €150 / €200 (and receive your bonus credit!)

3. Select your payment method:

   • Credit/Debit Card

   • Apple Pay / Google Pay

Flexible top-up amounts will be available on-site (top up by any value you wish)

Step 3: Confirm & Pay

1. Review your top-up details

2. Tap “Confirm” and complete the payment

3. You’ll receive a confirmation via email or text

Step 4: Check Your Balance

1. Log in anytime here

Cashless wristbands only accepted in NoSoloAqua (main venue).

Boats and after parties will require cash or normal payment cards.

Step 1: Register Your Wristband (if not done so already)

1. 1a. Visit a ‘Top-Up Portal’ during the event or

   1b. Scan the QR code on the wristband to top-up or

   1c. Visit https://cashless.idasfest.com/eventos/recarga/2726

2. Provide your name, email, and phone number (if required)

Step 2: Add Funds Online

1. Tap “Top Up” after logging in

2. Enter your top-up amount

3. Select your payment method:

   • Credit/Debit Card

   • Apple Pay / Google Pay

Step 3: Confirm & Pay

1. Review your top-up details

2. Tap “Confirm” and complete the payment

3. You’ll receive a confirmation via email or text

Step 4: Check Your Balance

1. Log in anytime here

2. Or check at a ‘Top-Up Portal’ on-site at the event 

Cashless wristbands only accepted in NoSoloAqua (main venue).

Boats and after parties will require cash or normal payment cards.

Refund Request Window

If you do not spend the full top-up value, you will be able to claim a refund for the remaining balance once the refund window opens:

Opens: Tuesday, 6th May

Closes: Thursday, 8th May at 23:59

The event ends: Monday, 5th May

Refund Policy

Minimum refundable balance: €4

❌ Balances of €4 or less are not eligible for refund

A €1.85 processing fee applies to all refunds

Refunds will be processed 2–3 working days after the deadline

Promotional credits or bonus top-ups are not refundable

✅ Example Scenarios

Balance: €3.50 → ❌ No refund

Balance: €10.00 → ✅ €10.00 - €1.85 = €8.15 refunded

Step 1: Log Into Your Account Within The Refund Timeframe Window 

1. Visit: https://cashless.idasfest.com/eventos/recarga/2726

2. Click the refund request button. 

Step 2: Add Bank Details

1. Add the bank account you’d like to receive the refund to. 

2. Make sure to hit confirm at the bottom once you’ve added and checked the details. 

Step 3: Email Confirmation

1. Once requested, you should receive an email confirming your refund request.

For any questions or support, please contact: portugal@dnballstars.com

TO/FROM VENUE:

The venue in Portimão is easily accessible by local transport:

• Taxis and Ubers are the most convenient options for travel within the city.

• The venue is a short distance from the city centre and can be reached within 10-15 minutes by car.

• Public transport (local buses) runs through Portimão, but service hours may be limited.

TAXIS:

Taxis and Uber/Bolt are widely available in Portimão.

When using taxis, ensure you are using licensed services:

• Licence Plate: Look for a visible licence plate with a taxi licence number.

• Distinctive Signage: Check for signs or stickers indicating it is a licensed taxi.

• Meter: Ensure the taxi has a functioning meter.

• Driver's ID: Look for the driver’s identification displayed in the vehicle.

• Company Info: Check for the taxi company’s name and contact details.

• There is a taxi and vehicle exclusion zone in place near the marina. This means taxis cannot pick up or drop off passengers beyond the marina entrance.

A physical valid government issued ID such as a driving licence or ID card is required on entry to all events. Photos and photocopies are not accepted. Please avoid bringing your passport to the event sites!

You will be searched at the entrance to all events.

Please allow plenty of time to get into the event, for event entry procedures, wristband / ticket checks, and searches.

Main Venue: There will be no re-entry to NoSoloÁgua after 20:00.

Afterparties: There will be no re-entry permitted to any afterparties.

Boat Parties: Please arrive 45 minutes before departure to ensure smooth boarding. Late arrivals (within 15 minutes of departure) may be declined entry. Once aboard, you cannot disembark until we return to the dock, except in the case of an emergency. Please bring all necessary belongings with you before boarding.

Drugs Warning: The possession of drugs is illegal in Portugal and strictly prohibited at DnB Portugal.

There is no safe way to take drugs and we operate a 'Prevent, Pursue, Protect' policy - that means we work to Prevent drugs getting into our venues; Pursue anyone suspected of supply; Protect our event attendees.

• Prevent - We have robust measures in place to stop illegal substances getting into our venues, including thorough searches on entry, security patrolling the venue, and CCTV in operation. Anyone found in possession at the gate or inside will be ejected and have their festival wristband removed.

• Pursue – We are vigilant and proactive in removing anyone suspected of attempting to supply drugs at the event. If you see anything suspicious, please tell a member of staff right away.

• Protect – Medical and welfare teams are available at our venues and anyone who feels unwell should contact a member of staff immediately. The safety of everyone at the event is our number one priority and anyone needing their help will not get into trouble.

• Harm-reduction - The organisation, The Loop, publishes alerts about substances they have found in circulation and regularly find that the contents, strength or effects may be substantially different to what was expected. The way it looks is no indication of what it contains. Their advice to those who, despite the measures we take, still choose to take drugs includes “Start Slow Stay Low…reducing dose reduces risk.” Amnesty bins are available before entry to securely dispose of any prohibited items and avoid the risks entirely.

Respect and Consent: Please remember to treat each other with nothing but love and respect. We have a zero tolerance policy to transphobia, racism, misogyny and ableism. Verbal or physical. Anyone who does not comply will be asked to leave, and may be handed to the authorities.

Don’t be a bystander in these situations and please speak to a welfare or security staff member if you see anything that concerns you.

Care For The Environment: Please respect the local community and environment, put your litter in the bin, try to recycle where possible and keep noise off-site to a minimum.

• Recycling and Bins - There will be multiple bins across the site for general waste and recycling, please use these appropriately.

• Dispose of cigarettes/vapes - In the bins located onsite (after extinguishing)

• Please don’t pee on the beach - use the toilets provided

• Reusable Cups - Join us in our commitment to sustainability and reducing waste, with our reusable cup scheme:

  • First Order: Pay 1€ for your reusable cup

  • Return and Reuse: After enjoying your drink, simply hold onto your cup! When you return to refill your cup, you won't need to pay that 1€ fee again.

  • Don’t forget your cup: If you're unable to return your cup for subsequent drinks, you will need to pay another 1€ for the new reusable cup.

At DnB Allstars Portugal we are committed to making the event as inclusive as possible. We have already reached out personally to all accessibility customers, however if you have any requirements you would like to discuss and haven’t received an email from us, please get in touch via portugal@dnballstars.com

We will be sending out more detailed info to you personally, including details on wristband collection, as we will have a dedicated wristband collection area at the box office / guest services for our accessibility customers.

If you need to bring prescription medication, ensure:

• It is in original packaging with a pharmacy label in your name.

• You bring a prescription letter from a doctor.

• You only bring the necessary amount for the event duration.

If your medication does not meet these criteria, security may require you to surrender it or return it to your accommodation.

€ - Euro is the local currency. Most places accept card payments, but carrying some cash is advised.

The following items are not allowed at any events:

• Food and beverages (including alcohol)

• Camping equipment

• Large bags (larger than A4 size)

• Aerosols, sprays, air horns, and megaphones

• Fireworks, flares, or any pyrotechnics

• Drugs or illegal substances

• Weapons of any kind

• Professional camera or filming equipment

• Glass containers (including perfume and aftershave)

• Scooters or bicycles inside venues

• Any item that may be considered dangerous or disruptive

If found with prohibited items, the following actions may take place:

• Confiscation

• Refusal of entry

• Removal of event wristband

• Ejection from the venue

• Reporting to authorities

Portugal is a safe and friendly destination, but please take precautions:

• Keep valuables secure and avoid carrying passports unless necessary.

• Stay with friends and avoid walking alone at night.

• Know the local emergency number: 112 (Portugal’s emergency services).

• Stay hydrated and dress appropriately for the weather.

IN AN EMERGENCY:

• Alert a staff member or security if you or a friend feel unwell.

• If you cannot find staff, call 112 (Portugal’s emergency number).

LOST PROPERTY:

• Keep personal belongings secure at all times.

• Some accommodations may provide safes for valuables.

• If you lose something, check with venue staff or contact customer relations.

By attending the event, you agree to be photographed or filmed. Media recorded at the event may be used for promotional purposes.

Please join the DnB Allstars Portugal Telegram chat for live show updates & information. To join, please click here https://t.me/dnballstarspt (only available on mobile).