These Terms govern all Bookings and Tickets. These Terms are legally binding on You and any person who purchases, possesses, uses or attempts to use any Booking and You and any such person shall be deemed to have accepted and agreed to comply with these Terms. We reserve the right to vary these Terms from time to time without notice and at Our sole discretion. Updates will be published on Our Website and the date at the top of these Terms will be updated to reflect the date of the latest amendments. Any directives or statements featured on the Tickets (including electronic Tickets) or posted or announced at or in relation to the Festival, shall also form part of these Terms.

Skiddle is Our Ticketing Platform Provider for this event. They accept orders as agents, on behalf of us. The legal contract is between You and Us

By making a booking through Skiddle, you also agree to their terms and conditions, which can be found at https://www.skiddle.com/

Nothing in these Terms shall affect Your applicable statutory rights as a consumer.

Tickets may only be purchased from Us or through any other sale or transfer mechanism authorised by Us in writing. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.

Bookings are not exchangeable, refundable or transferable. Re-sale or attempted re-sale is not allowed, unless expressly authorised by Us (at Our sole discretion) via an authorised Ticket reseller (being Skiddle for the 2024 edition of the Festival) and may only be sold and purchased in accordance with the Ticket resellers terms and conditions. If You are buying or selling Tickets from an official Ticket reseller, please read their terms and conditions carefully, additional fees may apply. Only Bookings that have been fully paid for shall be available for re-sale. Not all Bookings shall be available for re-sale and We reserve the right to disable the re-sale function at any time. Do not attempt to buy or sell Tickets from touts or unauthorised re-sellers. We reserve the right to cancel any Ticket that We reasonably believe to have been bought or sold in this way. We will not be able to respond to any questions or queries You might have unless You are a valid Ticket Holder.

Any attempt to exchange or transfer Your Booking in breach of these Terms shall result in the Booking being void and it may be seized or cancelled without refund or compensation.

Bookings can be paid for in the following ways (in case of options ii, subject to availability (which shall be entirely at Our discretion) and eligibility:

1. in full at the time of purchase using the acceptable payment methods as shown on the Website (please note that these may vary from time to time);

2. by way of a payment plan with Skiddle.

The debit or credit card used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. To prevent fraud We may carry out checks and/or You may be asked to provide additional information (such as proof of address or proof that the nominated card is registered to You) after Your booking. If We suspect fraud, We may cancel Your Booking at any time.

Your Booking is not complete until You have paid for Your Booking in full. Until such time, Your Tickets shall not be valid.

Where the Ticket Purchaser is purchasing Tickets on behalf of other people as part of a group Booking, it is the Ticket Purchasers responsibility to circulate these Terms to the entire Booking party and Ticket Holders, all of whom are bound by these Terms.

Tickets, Wristbands and/or other forms of rights to attend the Festival and/or any Venue are personal, revocable licences granted by Us to each Ticket Holder and shall remain Our property at all times. For safety and security purposes, We reserve the right, at Our sole discretion, to recall any accreditation or other rights to attend the Festival and/or any Venue at any time.

Ticket price and availability may be subject to change without notice prior to purchase.

We reserve the right to limit the number of Tickets that any person may purchase for the Festival. Tickets may be limited to a maximum number per person, per payment card and/or per household. We reserve the right to cancel Tickets purchased in excess of this number.

Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms.

Ticket Purchasers and all Ticket Holders must be aged 18 or over.

It is Your responsibility to check Your Booking information carefully and inform Us immediately of any inaccuracies or any changes You wish to make. Mistakes cannot always be rectified, and changes or rectification may incur a charge. We cannot accept any liability for errors made by You. In some instances, You will be able to make changes directly in Your Account.

Unless otherwise prohibited by law, Our liability to You is limited to the Face Value of Your Ticket(s) plus the value of any Extras that are booked through Us for which We are not an agent.

Bookings (including Tickets) are strictly non-transferable and must not be sold or offered, exposed or made available for sale, or transferred or otherwise disposed of, save as in accordance with these Terms. We reserve the right to cancel without refund or compensation any Bookings issued to a Ticket Holder whom We believe plans to offer such Booking for resale otherwise than in accordance with these Terms.

If a Ticket Purchaser makes a Booking for more than one person, the Ticket Purchaser must retain one Ticket for his/her personal use. Any remaining Tickets may only be used by a natural person who is known to the Ticket Purchaser personally (and who did not become known to the Ticket Purchaser through the sale, transfer or disposal of the Ticket) and who is intended to accompany the Ticket Purchaser to the Festival and subject to the following conditions: i) the sale, transfer or disposal of any such Booking must not be for a value greater than the original sale price of the Booking; ii) the Booking must not be offered publicly (including on any website) whether for sale, as a gift or donation or any other means of transfer; and iii) the sale, transfer or disposal must be made strictly subject to these Terms (and the transferee’s acceptance thereof) which shall be binding upon the transferee in full as if the transferee was the Ticket Purchaser, save only that such transferee shall have no right to a refund under these Terms.

Notwithstanding clause 3.2 above, the Booking must not be: i) transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party’s business; ii) transferred, used or otherwise disposed of in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise; iii) transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Booking; and/or d) combined with any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service), in each case without Our prior written approval.

Any Booking offered for sale, sold, transferred, used or disposed of in breach of clause 3 of these Conditions may be cancelled and any person seeking to use the Booking may be refused admission to or be evicted from the Festival and/or Venue(s) without refund or compensation.

Tickets will be exchanged for Wristbands at the Festival at the Wristband exchange. If You are using an electronic Ticket, it is Your responsibility to ensure You have a sufficiently powered mobile device enabling You to show Your Ticket. Wristbands are only issued directly to the Ticket Holder on production of photographic ID (driver’s licence or passport). It is not possible to collect Wristbands on behalf of other people and all Wristbands must be placed and secured on the Ticket Holder’s wrist directly by Us. Your Wristband will be invalidated if any part of it is removed, detached, altered or defaced. Wristbands will not be reissued or replaced regardless of whether You still have Your Ticket.

You must retain their Wristbands at all times whilst at the Festival and/or any Venue and Wristbands must be produced for inspection upon Our request and/or the request of any Authorised Person. Failure to do so may result in the You being ejected from the Festival or any Venue without refund or compensation.

We are not liable for lost, stolen or defaced Tickets or Wristbands. If You lose or damage Your Ticket or Wristband, You will not be able to re-enter the Festival or Venue(s). All Wristbands will be checked when entering and leaving the Festival and Venue(s).

Persons under the age of 18 will not be permitted entry to the Festival or any Venues and we will not be able to exchange their Ticket for a Wristband. No refunds or compensation will be given in these circumstances.

Admission to the Festival and Venue(s) will only be authorised upon presentation of a valid Wristband and, We and/or any Authorised Representative may require photographic proof of identity and proof of age (driver’s licence or passport). You are not guaranteed an uninterrupted and/or uninhibited view of any performance, nor is any representation or warranty given as to the quality, content or duration of the Festival or any performances. Access to Venue(s) is subject to capacity and We accept no liability and will not offer any refunds if You are unable to attend a specific performance due to the Venue being at maximum capacity.

You may be requested to submit to a body check and/or a search of Your possessions for the purposes of locating and removing any Prohibited Item. Should You refuse, You may be refused admission to or ejected from the Festival or Venue(s) without refund or compensation.

You may be refused admission to or ejected from the Festival and/or any Venue with Your Wristband removed, or denied access or entry to any Extras, without refund or compensation, if You (in Our opinion or in the opinion of any Authorised Person):

1. behave (or are likely to behave) in a way that is anti-social, offensive, violent, dangerous disruptive, racist, sexist, homophobic, sexually provocative or a nuisance to other Festival guests, neighbouring residents of the Festival, Our staff, Suppliers or Venue staff;

2. behave (or are likely to behave) in a manner contrary to public order and/or safety;

3. are excessively under the influence of alcohol;

4. are under the influence of drugs, narcotics, psychoactive substances, nitrous oxide, ‘legal’ highs or any similar or associated paraphernalia;

5. bring, attempt to bring, possess or use within the Festival, Resort or any Venue any Prohibited Item (and any Prohibited Items may be confiscated and/or destroyed without compensation at the discretion of Us and any Authorised Person);

6. attempt to gain access to any restricted areas, climb on any infrastructure, mosh, crowd surf or throw items;

7. damage, tamper with or interfere with any of Our property or that of any Venue or Supplier;

8. smoke or vape in a non-permitted area;

9. commit (or are suspected of committing or are likely to commit) a criminal offence; or

10. behave in a way that is contrary to Our (or an Authorised Persons) reasonable instruction.

Unless otherwise agreed by Us in writing, You must not engage in any trading, marketing or commercial activity at the Festival or any Venue or bring into the Festival or Venues or display or distribute at any sponsorship, promotional or marketing materials.

You are responsible for Your own personal property at all times. We cannot accept any liability for any loss, theft or damage to Your personal property.

You acknowledge that Police are present at the Resort who enforce strict laws including but not limited to with regards drug possession and use and drunken or other disorderly behaviour in public. It is Your responsibility to be aware of and abide by local laws. We accept no responsibility for any action taken by the police and no refunds or compensation will be paid should Your Booking be affected by police action taken.

In the interest of Your safety, We may provide welfare assistance and services to You during the Festival. For example, We may provide translation or logistical services should You be detained by the police, or We may provide You with a welfare room if Your accommodation is not appropriate or accessible. In certain instances, We will charge You for these services, particularly where the requirement for these services arises as a result of Your breach of these Terms. We reserve the right to refuse welfare assistance and services to You in the event that You breach these Terms.

Whilst We provide welfare assistance at the Festival and Resort, We shall not provide any such assistance in the event that You breach these Terms or those of any Supplier.

Suppliers of medical assistance may charge You for their services in the event that You require medical assistance. In some instances, We shall recover such charges from You on their behalf.

Where necessary, Our staff (including members of Our security team) will report Your behaviour to the police. Should You commit (or be suspected of committing) a crime, Our security team may detain You until the police arrive and may confiscate from You any such evidence that the police may require.

In some instances, We may require You to provide emergency contact information. You agree that We may contact such persons in the event of an emergency. We will handle such information in accordance with the terms of Our Privacy Policy which can be found on Our Website.

We can’t allow attendees to bring their own food and drink into the venue. There will be plenty of bars and traders on-site providing a wide variety of refreshments all day long. Vegetarian, vegan, and gluten-free options will be available.

We encourage attendees to bring their own reusable water bottles, and there will be free water refill stations available on-site.

There should be food available to cater for most dietary requirements but please do check with each individual vendor in advance of purchasing food if you have particular requirements or allergies. If you have concerns or wish to speak with someone regarding a special dietary requirement which impacts your health, please contact portugal@dnballstars.com.

You may take photographs and recordings at the Festival for personal, private, non-commercial and non-promotional purposes only providing that You do not use any professional audio or imaging equipment or drones to capture such footage. You must not, under any circumstances, disseminate or transmit (on social media, the internet, radio, TV or any other form of media) any footage of the Festival for commercial gain. Unauthorised photography and recordings or transmission of the Festival or any performers is strictly forbidden. Any recording or transmitting equipment (including professional cameras), unauthorised photos, recordings, tapes, films or similar items may be confiscated and/or destroyed by Us without compensation.

You consent to being photographed, filmed and sound recorded as an audience at the Festival without payment, and to Your image being exploited in any and all media for any purpose at any time throughout the world by Us who shall own the copyright in all such recordings. All personal data will be processed in accordance with Our Privacy Policy which can be found on Our Website.

We are committed to providing equal access to the Festival where possible. Any access requirements must be provided to Us in writing at portugal@dnballstars.com prior to Your Booking, upon receipt of which We can inform You how We can accommodate Your requirements. Not all parts of the Resort are under Our control during the Festival. We can only advise on the areas of the Resort We have under Our control during the Festival.

We provide a complimentary Ticket to a personal assistant accompanying a paid for accessibility Ticket. In order for Us to provide a complimentary Ticket, We require the evidence of Your accessibility requirements (such as a copy of the front page of Your DLA, proof of PIP or AccessCard). The complimentary Ticket does not include a lift pass.

We do not accept any responsibility or liability for any loss, damage or injury arising as a result of activities You participate in at the Resort (save for where this is caused by Our negligence).

Strobe lighting, lasers, pyrotechnics, smoke / haze effects and other special effects may be used in some performances at the Festival.

You acknowledge that it is your responsibility to dress appropriately.

You acknowledge that exposure to loud music over periods of time can cause damage hearing. It is the Your responsibility to protect Yourself from such exposure if so required.

We accept no responsibility or liability to You for any loss, theft or damage to any equipment or property howsoever caused in any circumstances unless due to Our negligence.

We accept no responsibility or liability to You for any purchases or bookings You make directly with third parties.

These Terms do not seek to exclude liability for death or personal injury: (i) which cannot legally be excluded or limited; and (ii) is caused by Our gross negligence, or that of anyone for whom We are legally liable.

You acknowledge and accept that it is solely Your responsibility to communicate any allergies or dietary requirements You may have to the vendor with regards any food and or beverages you purchase on site. We accept no responsibility or liability for any loss, damage or injury arising as a result of You not communicating, or the vendor not meeting or not being able to meet, any dietary requirements You may have. No refunds or compensation will be given by Us in such circumstances.

Attendees participate in "DnB Allstars: Portugal 2024" at their own risk. The organisers, sponsors, and venue owners are not liable for any loss, injury, or damage incurred during the event.

We may alter or vary a published Festival programme which may result in changes to some elements of the line-up, playing times, start and finish times, facilities, Venue(s) or locations of facilities and/or Venue(s) at the Festival. We will not be liable to You for any refunds or other costs, expenses or other losses resulting from such alteration, unless it is a Material Alteration which gives a right to a refund under clause 8.2 in which case Our only liability to You will be a refund of the Face Value of the Ticket.

You will only be entitled to a refund of any Tickets You have purchased directly from Us through Our Website in the following circumstances: i) if the entire Festival is cancelled; ii) if the entire Festival is postponed and/or rescheduled to another date (unless You elect to transfer Your Ticket to the rescheduled date, in which case You will not be entitled to a refund); iii) in the event of a Material Alteration which gives You the right to a refund under applicable law; or iv) as otherwise required under applicable law.

Any refunds will be for the Face Value of the Tickets (or Additional Party tickets) purchased (or for a proportionate amount where We agree to refund You in part if the Festival is cancelled less than half-way through) only and You will not be entitled to a refund of any Booking Fees or administration fees.

Save as set out in clause 8.2, a Ticket will not be exchanged or refunded after it has been exchanged for a Wristband.

If We agree to refund the Face Value of a Ticket (or portion thereof), We will provide details of the refund process and deadlines for making a claim either through Our Website, social media, the media or directly. You are responsible for following any such process and complying with any deadlines. Any failure by You to follow the process by the deadline will result in no refund being given. We will only refund the Ticket Purchaser.

It is Your responsibility to check that the Festival has not been cancelled, rescheduled or suffered a Material Alteration. We will provide such information as soon as reasonably possible on Our Website or social media platforms. Our Website and social media platforms cannot always be updated immediately and circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise immediately prior to the Festival. You must check before You travel.

We sometimes provide promotions, deals or discounted offers which are always subject to Our discretion and to availability. We reserve the right to withdraw any such incentives at any time.

Any reduction in price, discount or promotional offers to the Face Value of the Ticket will not qualify for a refund.

Official merchandise may be available to purchase at the Festival. You are advised not to purchase goods form unofficial vendors at the Festival.

You irrevocably and unconditionally consent to the collection, use and insertion into a database on Our behalf of personal information provided by You or the Ticket Purchaser for the purposes of the implementation of these Terms subject to applicable law, including for administration, communication, enforcement, security, safety and access control purposes, in accordance with Our Privacy Policy (which can be found on Our Website). We may share such information with third parties as may be generally and reasonably required for the proper and safe staging and delivery of the Festival.

To the extent permitted by law and with Your consent, personal information provided by You to Us will be used for all purposes reasonably connected with the operations of the Festival including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity, supplying You with the goods that You request or in which We reasonably believe You may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to Our professional advisers and such other parties as it considers necessary in the administration of its business. We will not use or disclose Your personal information other than as set out in these Terms and Our Privacy Policy (which can be found on Our Website) without Your prior consent. If You have any queries, please write to Us at DnB Privacy portugal@dnballstars.com

If any provision of these Conditions is declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of these Terms will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining Terms shall not in any way be affected or impaired thereby.

To the fullest extent permissible in law, We may assign all and any of Our rights and obligations under these Terms, provided that Your rights are not adversely affected.

Any information requests or other correspondence in relation to these Terms should be addressed to: portugal@dnballstars.com

If You have a complaint in relation to any aspect of the Festival or Your Booking, please contact a member of Our team at the Festival or contact Us at portugal@dnballstars.com to enable Us to resolve Your complaint promptly.

These Terms will be governed by and interpreted in accordance with English law. Any dispute arising from or in connection with these Terms or Your attendance at the Festival will be submitted to the non-exclusive jurisdiction of the English courts.

It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Participants in any competition associated with the event must be 18 years or older.

The winner of any competition associated with "DnB Allstars: Portugal 2024" will have all costs related to travel and accommodation covered as detailed by the event organisers.